Understanding product management: on the value of visual mock-ups

July 6th, 2010 by Yali

In the first of our blog posts in the understanding product management series, we outlined the key role that product managers face turning commercial and customer needs into a compelling product.  In this blog post, we’ll look at one of the most important – and underrated – tools in a product manager’s arsenal:  the visual mock-up, and examine how this can be used most effectively to meet many of the typical challenges which product managers face.

What is a mock-up?

A mock-up, simply put, is a sketch of how individual screens on the digital product (be it an desktop application, mobile application, web app etc.) might look.  It is a rough sketch:  the point is not to indicate how the site will look graphically, but how it will work functionally.  It should contain all the buttons, menus, inputs and other functionality that each screen will have.

Here is an example mockup, one of a series created for a B2B client of ours:

A single mock-up is not especially useful, but a collection of the different screens that make up an application are enormously valuable.  That’s because collectively, they can be used to see how a user would step through the different workflows that make up an application.  (Indeed some mock-up tools let users connect individual mock-up screens to create interactive prototypes of finished products.)
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Understanding product management: pitfalls to avoid when working with a digital agency

June 17th, 2010 by Yali

House of Cards

In the previous post on product management, we took a high level look at the role that product managers play and the value that they provide. In this post, we go into a bit more detail, but from the point of view of companies that outsource the building of digital products (including websites, iPhone apps etc.) to digital agencies. In many (although not all) of these cases, there is no designated product manager (at either the client or the agency) and as a result, the effectiveness, popularity and commercial success of the digital product will suffer. By looking into the kind these issues in more detail, we hope to explain in more detail what it is that makes product management so critical, and also to provide an approach for companies engaging with digital agencies to avoid these pitfalls.

A typical scenario

A company that makes the vast majority of its money offline wants to do something online.  Maybe they’re a retailer looking to start selling online, or a magazine publisher wanting to make their content available online.  The client, unfamiliar with online, approaches a digital agency to help them.  Because the client is unfamiliar with online technology, they look for a digital agency that has done similar websites for similar clients.  The digital agency sits down with the client and run a series of requirements gathering workshops to understand what the client wants.  They put together long requirements specification and work with the client on a graphic treatment for the site.  On the basis of the images of these visuals, and the requirements specification, the agency builds the client its website.
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