Understanding product management: on the value of visual mock-ups

July 6th, 2010 by Yali

In the first of our blog posts in the understanding product management series, we outlined the key role that product managers face turning commercial and customer needs into a compelling product.  In this blog post, we’ll look at one of the most important – and underrated – tools in a product manager’s arsenal:  the visual mock-up, and examine how this can be used most effectively to meet many of the typical challenges which product managers face.

What is a mock-up?

A mock-up, simply put, is a sketch of how individual screens on the digital product (be it an desktop application, mobile application, web app etc.) might look.  It is a rough sketch:  the point is not to indicate how the site will look graphically, but how it will work functionally.  It should contain all the buttons, menus, inputs and other functionality that each screen will have.

Here is an example mockup, one of a series created for a B2B client of ours:

A single mock-up is not especially useful, but a collection of the different screens that make up an application are enormously valuable.  That’s because collectively, they can be used to see how a user would step through the different workflows that make up an application.  (Indeed some mock-up tools let users connect individual mock-up screens to create interactive prototypes of finished products.)
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Understanding product management: pitfalls to avoid when working with a digital agency

June 17th, 2010 by Yali

House of Cards

In the previous post on product management, we took a high level look at the role that product managers play and the value that they provide. In this post, we go into a bit more detail, but from the point of view of companies that outsource the building of digital products (including websites, iPhone apps etc.) to digital agencies. In many (although not all) of these cases, there is no designated product manager (at either the client or the agency) and as a result, the effectiveness, popularity and commercial success of the digital product will suffer. By looking into the kind these issues in more detail, we hope to explain in more detail what it is that makes product management so critical, and also to provide an approach for companies engaging with digital agencies to avoid these pitfalls.

A typical scenario

A company that makes the vast majority of its money offline wants to do something online.  Maybe they’re a retailer looking to start selling online, or a magazine publisher wanting to make their content available online.  The client, unfamiliar with online, approaches a digital agency to help them.  Because the client is unfamiliar with online technology, they look for a digital agency that has done similar websites for similar clients.  The digital agency sits down with the client and run a series of requirements gathering workshops to understand what the client wants.  They put together long requirements specification and work with the client on a graphic treatment for the site.  On the basis of the images of these visuals, and the requirements specification, the agency builds the client its website.
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Applied “Buyology”: smarter marketing for online businesses

September 7th, 2009 by Alex

Mind control in Clockwork Orange

At Keplar we’re always on the lookout for new ideas to make online brands stickier and to build digital products which convert better, so we were pleased to finally read Martin Lindstrom’s 2008 bestseller on the new discipline of “neuromarketing”, Buyology. For the uninitiated: Lindstrom’s book is a Gladwell-esque distillation of his own experience using two brain-scanning technologies (uncatchily titled fMRI and SST) to help major corporations delve deeper into the consumer’s subconscious mind. Lindstrom makes a convincing argument that most buying decisions are largely shaped by the subconcious mind, and thus direct brain study is a much more useful tool for product development and marketing than the traditional tools of focus groups and questionnaires.

While there is a lot of sense in what Lindstrom says, there are two main difficulties in applying his central neuromarketing concept to digital businesses. The first is one of simple cost: using brain-scanning tools is beyond the budget of all but the largest online players. The second issue is a subtler one: brain-scanning may be much more informative than other sample-based research techniques (not least in revealing motive), but even small digital businesses typically have access to rich behavioural data across all their users, and moreover can experiment “in the wild” at relatively low cost, to see what really works and what doesn’t. No mind-reading required.

Even if Buyology’s central methodology is of limited use to online businesses, nevertheless along the way Lindstrom provides some interesting nuggets and insights about product marketing. If you haven’t got time to read the whole book, no matter – below we’ve listed our favourite insights from the book, and attempted to apply them to the online world…

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